Top Menu

Blacknight Hosting Network Status

Upgrading our old Webmail systems

Summary: We have begun the mass migration of services from our legacy system to the new platform. With email in mind we need to make some tough decisions, one of these which we’re announcing now is that we need to condense the current 3 webmail systems into 1 in preparation for the move to Titan.

Currently customers enjoy using webmail using , and – From the 28th of June will be migrated to the latest and greatest version of RoundCube which is a comprehensive opensource webmail platform, it’s modern in design, responsive so it works well for mobile and tablets etc. In addition to this, on the 24th of July 2023 altmail and ox will redirect to webmail leaving customers with just 1 point of presence for webmail access.

What next: Let your email users know, please. Unlike our usual newsletter we’re not just going to notify our customer account holders we’re going to contact each individual email user that has logged into either of the above systems in the last 60 days.

What should I know:

  1. Contacts and addressbooks can not be moved automatically by us to RoundCube, unfortunately you’ll have to do this yourself. This is why we’ll leave OX and Altmail running in Parallel to RoundCube for most of the month of July.
  2. You can export your contacts in Altmail by clicking on “Contacts” > “Personal” > highlight the list and click Export which will download a vcard.vcf file which you can then import in RoundCube by click on “Contacts” > import and select all the files in the folder. it just takes a minute.
  3. In Open-Xchange you can click on “Addressbook” > “Contacts” and then click on the 4 horizontal lines in the menu and click “Send as vCard”, email them to yourself and when you login to Roundcube you can simply do: Click the Email then “Download All Attachments” and it should create a vcard folder on your computer with all of your contacts. Then follow the instructions at the end of point 2 above.

N.B. Contacts in your favourite email app on your computer, laptop, phone or tablet are not affected by the Contacts issue. (e.g. Thunderbird, Outlook, Apple Mail etc etc.)


June 28, 2023

Notification Type:

Technical Information

Affected Services: