We will take the server offline to perform an emergency maintenance on the hardware. Expected downtime is approximately 30 minutes.
Customer service reduced hours
On Tuesday the 1st of December we will be holding an internal staff meeting which will mean customer service staff will not be available between 9am and 10am. You may still submit a ticket via https://help.blacknight.com and normal operations will resume at 10am
pemlinweb05 migration to a new OS
Summary: On Wednesday December 2nd starting at 01:00 Irish time we will begin the migration of services from pemlinweb05 to a new operating system. This is being done in conjunction with our software vendor. We expect web services on pemlinweb05 to be down for between 1 and 3 hours during the migration.
Cloud1 control panel maintenance
Summary: On Thursday 26th between 06:00 and 08:00 our Cloud provider L3 team will perform some maintenance on our database to fix an issue we’ve encountered with zombie logical volumes. This requires them to shutdown the control panel, dump the database and modify the database structure. We estimate that our cloud CP will be unavailable […]