Summary: We are investigating an issue when sending email on shared, returning an error: wrong response from throttling daemon This is being investigated by our engineers and an update will follow shortly. Update: 11:17am this issue is resolved. The mail servers briefly lost communication with a daemon used for email accounting purposes.
Author Archive | Paul Kelly
Large DDoS on going
*Ongoing Sunday 23/5/2021* Summary: Starting around 11am this morning we started seeing a large DDoS inbound facing a specific customer. However this is affecting our international connectivity as it has filled our links with our Transit providers. On Going Efforts: We’re working with carriers and our network team are rejigging some routes within the network […]
shared hosting email performance reduced
Our backend storage subsystem used for shared hosting is currently under pressure and is unable to deal with all the requests from customers.We engaged our storage vendor last Friday and we performed a live failover last Friday night to the secondary node. As a result performance was relatively ok Monday, Tuesday and some of Wednesday […]
pop(s), imap(s) and qmail cluster service partial outage
Summary: Today at around 16:10 the NFS traffic destined for our mail storage system dropped complete from it’s usual 1000Mbit/s to less than 50Mbit/s – at this point our mail servers began queuing NFS reads/writes and we started seeing a backlog in logins, email sending etc. Thus resulting in very slow performance and eventually the […]