We are currently experiencing issues with the FTP service on our shared windows servers at the moment. This will affect connecting to your website via FTP or the File Manager if you have a windows hosting plan with us.
You can use the Find My Server tool to determine if your site is on a windows plan or not. The server name will be pemwinwebXX:
We will update this post as soon as this issue is fully resolved.
Update 12:40 – We resolved this at around 11:40 and have continued to monitor all FTP servers on our windows plans to ensure it didn’t repeat over the last hour. This issue should be fully resolved now.