Archive | Blacknight

We are currently investigating issues on our shared hosting email platform which are affecting users accessing and sending mail.We will update this post with more information once we have identified the cause.Update 10:30am: The issue appeared to be related to recent maintenance but we have reset some configurations and restarted services, we continue to closely […]

Emergency maintenance for shared hosting email tonight Friday 28/6/19 Duration: 9:00pm – Midnight Affecting : Shared hosting email, including qmail, webmail, IMAP, POP, SMTP, OX, mail.blacknight.com, webmail.blacknight.com Email on shared hosting will be unavailable during this maintenance window. Update: 23:45 – this maintenance is completed. The OS has been upgraded to the latest supported version […]

We are scheduling two maintenance windows to upgrade the version of IOS-XR on our core routers in BT Citywest. These maintenance windows will impact a number of services for the duration. Customers may experience brief periods of packet loss and increased latency as the network re-converges. Services in BT Citywest should be considered at risk […]

Our backend storage subsystem used for shared hosting is currently under pressure and is unable to deal with all the requests from customers.We engaged our storage vendor last Friday and we performed a live failover last Friday night to the secondary node. As a result performance was relatively ok Monday, Tuesday and some of Wednesday […]