Our engineers are investigating an issue with pemwinweb16 , which is currently offline.
The following IPs are affected
A disk-check is currently being run and is expected to take 1/2 hour – services will be offline until the disk check has completed.
update :10:20 am – the disk check is taking longer than expected and is still in progress. Services are still offline. We will update this post when we have more information.
Update :13:40 – The disk check has completed, however the File System corruption is still preventing the server from booting – We are proceeding to restore data from our backups – Services will be offline until the restore has completed, which we estimate could take 4-5 hours minimum.
Update: 17:10 – The server is now rebuilt and the customer data is being restored from backup.
Update: 17/11/16 08:00 – The restore process failed to complete successfully, we have continued to work on restoring services through the night and our Engineers are working on multiple solutions at present, we will update this post again once we have more information.
Update: 17/11/16 13:00 – All sites are now back online but some windows services are still being investigated. The server may have short outages over the next few hours while these are resolved