Blacknight will implement a Network Operations Freeze for the Christmas and New Year period 2023/2024 commencing 17:00 on Friday December 15th 2023 until 8:00 am Tuesday January 2nd 2024, with a cooldown period commencing close of business Friday 08th December.
During the Network Operations Freeze only emergency maintenance will be permitted on the Blacknight network. No services requiring the installation or configuration of circuits, vlans, network equipment etc., will be undertaken during this period and no works that involve any Blacknight services should be scheduled to take place.
During the cooldown we will endeavour to fulfil any outstanding orders, however we may not be able to guarantee equipment delivery from suppliers due to the Christmas period logistics delays.
For emergency outages we will have engineers on call throughout the Christmas period.
For broadband services, our partners will also be engaged in a freeze period during this time therefore, we cannot guarantee any delivery of new services until the new year.